Our expertise

Effective infrastructure demands immediate response to users when service goes down. Restoring user service is primordial but equally important is the need to follow up and identify the cause of the interruption to services and carry out all necessary modifications in order to pre-empt any recurrence.

To this end, Sword Technologies proposes its support by insourcing part of your level 1 & 2 support but also by partnering you in setting up your own internal support. Sword Technologies has availed itself of the latest state-of-the-art monitoring tools and trains its teams in ITIL practices to guarantee you optimal advanced support.