Managed Services

Who we are

Gold Microsoft Partner with 11 years of experience

Providing 24/7 support and operations in cost effective managed services
packages (MSP)

Skilled consultants with expertise on Microsoft 365, Azure and On-Premise

What we do

Support and train your users on Modern Workplace environments

Manage your IT infrastructure to keep it secure and maximize availability

ITIL service delivery with best-in-class ITSM tools


  • L1 to L3 support to resolve incidents and process requests
  • Tickets raised via our customer service portal or by phone
  • Promote self-help with online knowledgebase
  • Real time reports on our platform


  • IT infrastructure maintenance and administration
  • Proactive monitoring
  • Regular health checks
  • Cost Optimization

Service coverage

  • 24/7 support from a team of 50 skilled engineers
  • Global footprint in Europe and Americas
  • Available in 6 languages

How we deliver it

Managed Services (MSP)

  • Fixed price per user
  • Complete outsourcing of your IT department
  • Unlimited number of tickets for incidents and requests
  • Regular service reviews and recommendations

Time and Material

  • Billing by the hour
  • Transformation projects when requirements are evolving
  • Flexible model for occasional needs

Fixed Price

  • Guaranteed results at a guaranteed price
  • Transformation projects with defined scope